Privacy Policy

Who we are

Our website address is

Carmen Autos Limited

Information covered by this statement

This policy explains what personal information Carmen Autos collects about you, how we may use or disclose your personal information, and the steps we take to ensure that your personal information is kept secure.

‘Personal information’ is any information or opinion, in any form, which identifies an individual or from which an individual’s identity is apparent or can be reasonably ascertained.

We also explain your rights and how to contact us.

By using this website and giving your information to us, you indicate your consent to us, and the experts, delivery organisations, third party suppliers and agents we engage or employ from time to time, in collecting and using your personal information in accordance with the terms set out in this policy.

Carmen Autos is committed to ensuring that your privacy is protected. By using Carmen Autos websites and mobile applications or otherwise providing your personal information, you agree to the collection, use and sharing of your information in accordance with this statement and the statutory requirements of the General Data Protection Regulation (GDPR). Please read this privacy policy carefully and contact us should you have any questions.

Information we collect directly from you

We only collect personal information that is necessary for us to perform our functions, to develop and promote our services and to assist us with complying with our own legal and regulatory obligations.

We collect information directly from you when you choose to call or email us, or otherwise provide information directly to us via our online form. Examples of information we may collect from you are provided below:

• Name
• Email address
• Postal address
• Telephone and/or fax number
• Demographic information

Information we collect when you visit our website, mobile applications or other online services

We use cookies to collect information when you visit our website, mobile applications or other online services. Examples of information we may collect from you are provided below:

• Information about your device browser and operating system
• IP address
• Web pages you view
• Links you click
• Carmen Autos emails you open

More information on cookies is provided later in this privacy policy.

How Carmen Autos uses this information Personal information collected by Carmen Autos is kept securely and confidentially to protect the privacy of individuals using our services. We use the information to improve the quality of our service, tailor our content to match your requirements and conduct other Carmen Autos business operations. Examples of how we may use the information we collect are provided below:

• Answer your questions or respond to your requests
• Protect against or identify potentially fraudulent transactions
• Analyse the use of, and develop, our products, services and marketing
• Send you email and/or postal messages with information about Carmen Autos news and other content that we feel might interest you
• Enforce our terms and conditions and otherwise manage our business

We take the security of your personal information seriously.

All reasonable steps are taken to ensure that all information is treated confidentially, kept secure and protected against unauthorised use and is maintained only for the purpose for which it is intended.

Please be aware that the internet is not a secure environment.

If you use the internet to send us any information, including your email address, it is sent at your own risk.

Your Communication Options

We provide choices about the way we communicate with you.

Email Communications

You can stop receiving promotional email messages from Carmen Autos by following the opt-out instructions provided in any such message you receive.

Postal Mail

You can stop receiving promotional postal mail from Carmen Autos by following the opt-out instructions that may be included within those communications.

You and your Information

To the extent provided for by applicable law, you have certain rights in respect of the management of the personal data we hold about you. You have the right to request rectification of your personal data; to obtain restriction of the processing of personal data; to object to the processing of personal data (including direct marketing) and to data portability. To exercise any of these rights, please contact us as described below:


Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time by contacting us as described below. We will cease processing your personal data as soon as reasonably practicable following our receipt of your withdrawal.


If you consider that we have processed personal data in violation of applicable law, please contact us as described below. If you consider that we have processed personal data in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you may also lodge a complaint with a supervisory authority (e.g. the Information Commissioner in the UK). In order to withdraw consent for our processing of your personal data or complain about our processing of your personal data, please email

Cookies and other technologies

Carmen Autos uses a variety of technologies to assess how our sites or mobile applications are used, to personalise your experience and to deliver your marketing, including online content, tailored to your interests. Some technologies we may use include the following:


A cookie is a small file placed on your device when you visit a site that can be understood by the site that issued the cookie. We use the information collected by cookies to remember your preferences, to provide you with content tailored to your interests and to assess how our sites are used. You can accept or decline cookies through your browser settings. To learn more, please look at the cookie settings available in your specific web browser(s). Please note that without cookies you may not be able to use all of the features of our sites or other websites and online services.

Other Technologies

In conjunction with gathering information through cookies, web beacons and Javascript, our web servers may log information such as your device type, operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. We also may record information such as the address of the web page that referred you to our sites and the IP address of the device you use to connect to our sites. We may log information about your interaction with the sites, such as which pages you visit. To control which web servers collect information by automated means, we may place tags on our web pages called “web beacons,” which are small files that link web pages to particular web servers and their cookies. We also may send instructions to your device using JavaScript or other computer languages to gather the sorts of information described above and other details about your interactions with our sites.

We may use third-party web analytics services on our sites, such as those of Google Analytics. These service providers help us analyse how visitors use the sites. The information obtained for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers.

Links to Third Party Sites and Social Media

Carmen Autos sites may include links to third-party sites. Carmen Autos does not control these third-party sites, and we encourage you to read the privacy statement of every site you visit.

Updates to our Privacy Statement

We will highlight any updates made to this Privacy Policy by sending an e-mail to the e-mail address you most recently provided us or by posting notice of the changes on this site.